Warranty Policy
Warranty
Every product is covered by your legal rights under the UK Consumer Rights Act 2015.
Last updated: 4 October 2026
30 daysRight to reject a faulty item
6 monthsRepair or replacement
FreeReturn postage for faults
1
Your statutory rights
Goods must be of satisfactory quality, fit for purpose and as described.
2
If an item is faulty
- Within 30 days of delivery: you can reject a faulty item and receive a full refund.
- Within 6 months of delivery: we will repair or replace it. If that is not possible, you are entitled to a refund.
- After 6 months: you may still be entitled to a repair, replacement or partial refund, depending on the fault.
3
What is not covered
- Normal wear and tear
- Damage caused by misuse, accidents or not following the product instructions
- Items that have been modified
4
How to make a claim
Email support@bvolo.com with your order number, a description of the fault and photos. We cover the return postage for faulty items.
Need help?
Email support@bvolo.com or call 01302 856521 (Mon–Fri 9:00–18:00, Sat 10:00–16:00, UK time). We reply within 1–2 business days.
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