FAQ

Orders

How do I place an order?
Add the items you want to your cart and go to checkout. You will receive an order confirmation email as soon as your order is placed.

Can I change or cancel my order?
Yes, free of charge, as long as it has not been dispatched yet. See Cancel Your Order.

Delivery

Where do you deliver?
We deliver to the United Kingdom only.

How much does delivery cost?
Standard delivery is free on all orders.

How long will my order take?
Orders arrive within 4–10 business days of being placed, including 1–3 business days to prepare and dispatch them. See our Shipping Policy.

How can I track my order?
Use the tracking link in your dispatch email, or see Track Your Order.

Returns and refunds

Can I return an item?
Yes. You can return unused items within 30 days of delivery for a full refund of the item price. See our Refund Policy.

Who pays for return postage?
For change-of-mind returns, the customer pays the return postage. If an item is damaged, faulty or incorrect, we cover the return cost.

How long do refunds take?
Approved refunds are issued to your original payment method within 5 business days.

My item arrived damaged – what should I do?
Contact us within 48 hours of delivery with your order number and photos, and we will arrange a replacement or refund.

Payment

Which payment methods do you accept?
The payment methods available are shown at checkout. All payments are processed securely by Shopify; we never see or store your full card details. See our Payment Policy.