Shipping Policy
Free standard delivery on every UK order – here is how and when your order reaches you.
Last updated: 4 October 2026
Where we deliver
We currently deliver to addresses in the United Kingdom only. Orders cannot be placed for delivery outside the UK.
Delivery cost
Standard delivery is free on all orders. There are no hidden charges: the total shown at checkout is the total you pay.
Processing time
Orders are prepared and dispatched within 1–3 business days (Monday–Friday, excluding UK bank holidays). You will receive an email once your order has been dispatched.
Estimated delivery
Once dispatched, parcels take 3–7 business days in transit. In total, your order arrives within 4–10 business days of being placed.
Order tracking
Your dispatch email includes a tracking number. Tracking can take up to 24 hours to update. See Track Your Order.
Lost or damaged parcels
If your parcel arrives damaged, please contact us within 48 hours with photos. If tracking shows your order as delivered but you have not received it, contact us and we will help you open a claim with the carrier.
Address changes
Need to change your delivery address? Email us as soon as possible. We can update it as long as the order has not yet been dispatched.
Need help?
Email support@bvolo.com or call 01302 856521 (Mon–Fri 9:00–18:00, Sat 10:00–16:00, UK time). We reply within 1–2 business days.
Contact Support →